Refund policy

 

Return Policy for GetBranded.com:

Custom Products – All Sales Are Final


All custom products are made to order and are non-refundable, non-returnable, and cannot be exchanged. This includes products with custom designs, artwork, sizes, shapes, colors, dimensions, or other customer-specified modifications.

Custom orders cannot be canceled once production begins. All sales of custom products are final.

Stock Products – Exchanges Only


Only standard, non-customized stock products are eligible for exchange for another product. Exchanges do not qualify for a refund.

Customers are responsible for returning stock products to GetBranded at their own expense. All returns for exchange must be shipped to:

GetBranded
109 Hurricane Creek Road
Piedmont, SC 29673

Quality Issues or Defective Products


If there is an issue with your order, please contact us within 14 days of receipt and provide photographs clearly showing the quality concern.

Once verified, GetBranded will correct or reproduce items containing manufacturing defects or workmanship errors. Defective materials may be required to be returned to GetBranded at our expense before reproduction.

GetBranded does not accept returns, exchanges, or refund requests resulting from incorrect customer-provided information, approved artwork, sizing or design selections, or a customer's decision to purchase a different product.

 

Updated: 10/23/2026